Kaiser Permanente in Southern California has received the highest ranking based on national standards of quality care and patient satisfaction, according to data released Tuesday by the California Office of the Patient Advocate.
About 21 million Californians belong to HMOs and the state office rated the nine largest plans using indicators of good care — such as screenings for cancer or blood sugar control for diabetics — along with feedback from consumers.
The state compared data from patient medical records to national quality standards for the treatment of asthma, heart care and proper use of antibiotics. On the consumer side, the state looked at customer service, complaints and satisfaction with doctors.
Here’s how the plans offering coverage in Orange County fared:
Aetna: ranked good for meeting national standards and good by members
Anthem Blue Cross: ranked good for meeting national standards and good by members
Blue Shield: ranked good for meeting national standards and fair by members
Cigna: ranked good for meeting national standards and fair by members
Health Net: ranked good for meeting national standards and good by members
Kaiser Permanente Southern California: ranked excellent for meeting national standards and excellent by members
Pacificare: ranked good for meeting national standards and excellent by members
“Overall, performance is improving, albeit slowly,” said Sandra Perez, director of the state office, in a conference call.
Kaiser Permanente, which is Orange County’s largest HMO, said its quality score was the highest of any plan in the nine years they have been ranked.
“Prevention of illness is the hallmark of Kaiser Permanente,” Dr. Jeffrey Weisz, executive medical director for the doctors who treat Kaiser patients, said in a statement. “We want to keep our patients healthy by encouraging them to quit smoking, to exercise and to eat well. Our aggressive screening program also helps discover cancer and other diseases at early stages when they are more easily treated. We know this saves lives.”
To look at rankings for local medical groups that treat HMO patients, click here.
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